Privacy policy.
Privacy Policy
Effective Date: 10 August 2025
Business Name: Izzy's Virtual Solutions
Website: https://www.izzysvirtualsolutions.com
1. Introduction
Izzy's Virtual Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or engaging our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information when you use our services or website:
Identity & Contact Details: Name, email address.
Business Information: Company name, role, and other relevant details for service delivery.
Payment Information: Processed securely via third-party payment providers (we do not store your full payment details).
Service-Related Data: Project information, files, and other details you choose to share with us.
Website Usage Data: IP address, browser type, and cookies to improve our site experience.
3. How We Collect Information
We may collect personal information from you when you:
Fill out a contact or enquiry form on our website
Communicate with us via email or social media
Sign up for our services or make a purchase
Provide files or information for virtual assistant work
Visit our website (cookies and analytics)
4. How We Use Your Information
We use your personal information to:
Deliver and manage our virtual assistant services
Process payments and send invoices
Communicate with you about projects, bookings, and enquiries
Maintain accurate business records for tax and legal purposes
Improve our services, website, and customer experience
Comply with legal and regulatory obligations
5. Sharing Your Information
We will never sell or rent your personal information. We may share your information only when necessary, such as:
With trusted service providers (e.g., payment processors, cloud storage platforms)
With legal or regulatory authorities, if required by law
When you provide consent for us to share information with a third party
6. Data Storage & Security
We take reasonable measures to keep your information secure and protect it from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored digitally using secure cloud-based tools (e.g., Google Workspace, encrypted password-protected systems). While we take all reasonable steps, no method of electronic transmission is 100% secure.
7. Cookies & Tracking Technologies
Our website may use cookies and analytics tools to improve your browsing experience and analyse website performance. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.
8. Accessing & Correcting Your Information
You have the right to:
Access the personal information we hold about you
Request corrections to your personal information
Withdraw consent for certain uses of your data
To make a request, contact us via the details in Section 10.
9. Complaints
If you believe we have breached your privacy rights, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Contact Us
If you have any questions, concerns, or privacy requests, please contact:
Business Name: Izzy's Virtual Solutions
Email: hello@izzysvirtualsolutions.com
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The updated policy will be posted on our website with a revised effective date.